October 30, 2025]
Shepherd’s Heart and Hands is committed to protecting the privacy of our visitors, donors, and supporters. This Privacy Policy outlines how we collect, use, and safeguard the personal information entrusted to us.
1. Information We Collect
We collect Personally Identifiable Information (PII) and anonymous usage data.
A. Information You Voluntarily Provide
We collect information that you knowingly and voluntarily provide to us when you interact with our website, including:
- Contact Data: Your name, email address, phone number, and mailing address (collected via Contact Forms, Prayer Requests, and Newsletter Sign-ups).
- Donation Data: Payment amount, method, and frequency (collected via online donation forms).
- Communication Data: Information you share when submitting a prayer request, testimony, or feedback.
B. Automatically Collected Data
When you visit our site, we automatically collect general usage information to help us improve our content:
- Usage Data: Your IP address, browser type, device information, operating system, pages viewed, and the time/date of your visit (collected via tools like Google Analytics).
- Cookies: Our website uses cookies to enhance user experience and analyze site traffic. You may choose to decline cookies through your browser settings.
2. How We Use Your Information (Purpose)
We use the information we collect strictly for purposes related to our ministry and operations:
- Fulfilling Our Mission: To respond directly to your Prayer Requests and communicate updates regarding our ministry’s activities and events.
- Processing Donations: To process one-time and recurring donations, provide accurate tax receipts, and acknowledge your generosity.
- Administration: To maintain accurate donor and supporter records, manage our contact lists, and prevent fraudulent activity.
- Communication: To send you our email newsletter, updates, and ministry announcements (only if you opt-in).
3. Sharing and Disclosure of Information
Shepherd’s Heart and Hands does not sell, rent, or trade your personal information with any third-party organizations. We are committed to maintaining the confidentiality of your data.
We may share your information only in the following limited circumstances:
- Service Providers: We share necessary information with trusted third-party vendors who perform functions on our behalf (e.g., Payment Processors to handle credit card donations, and Email Services to send newsletters). These vendors are contractually required to protect your data.
- Legal Compliance: We may disclose information if required to do so by law (e.g., in response to a court order, subpoena, or to comply with applicable tax laws).
4. Donor Privacy and Financial Security
- We use encrypted and secure payment processing services (such as PayPal or dedicated fundraising platforms) to handle all financial transactions.
- We do not store your full credit card numbers or banking account information on our servers. This data is handled directly by the secure payment processor.
- Upon request, we will remove your name from our mailing, solicitation, or email lists.
5. Your Rights and Choices
You have the right to control the information we hold about you:
- Opt-Out: You can unsubscribe from our email newsletter or marketing communications at any time by clicking the “unsubscribe” link at the bottom of any email.
- Access/Correction: You may request access to the personal data we hold about you or ask us to update, correct, or delete any inaccurate information.
- Deletion: You may request that we delete your personal information (subject to legal requirements, such as retaining tax receipts for a legally required period).
6. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Shepherd’s Heart and Hands
- Email: theshepherdsheartandhands@gmail.com
- Phone: 765-365-7787
- Mailing Address: 232 N Pershing Drive Muncie Indiana 47305
This policy was last updated on October 30, 2025
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